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We hope to despatch your new shoes as quickly as possible and aim to process all orders received by 1pm (WST) on the same working day. Please contact us if your order is urgent. Express Post will guarantee the quickest despatch and delivery possible, however we cannot guarantee next day delivery.
We deliver to select overseas destinations. Please contact us to find out if your country is eligible. International Delivery is a standard $60 fee which may vary depending on the size of the product. Tootsies Shoes does not convert the total price of orders into other currencies. The price charged to international customers will be subject to the exchange rate applied by the customer’s credit card company.
Customers outside Australia may also be liable for customs and/or import duty. These charges must be paid by the recipient of the parcel. Please check the customs requirements in your country before placing an order. We will not be liable for any customs or import duties.
What happens if no one is at home when delivery is attempted?
Delivery is via e-parcel and requires a signature, so please give an alternative address if you are not likely to be present. We regret that we cannot leave parcels without obtaining a signature unless you have an existing arrangement with Australia Post. In this instance we accept no responsibility for missing items after they have reached your local post office. You will receive an email from Australia Post when your parcel is despatched, please enter your tracking code here before contacting us about your delivery. Standard Australia Post Terms apply.
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a redelivery fee will apply. If we are responsible for the error there will be no charges.
If you wish to cancel your order, contact Tootsies within 24 hours. Cancellations are subject to the following conditions:
Orders which have left with our couriers (Australia Post) cannot be cancelled.
Orders which have not yet been posted may be cancelled. A $20 cancellation fee applies.